Effective Date: 02/02/2025
Thank you for choosing Memory Tray for your packing material needs. We strive to ensure a seamless shopping experience, and this policy outlines our shipping and return processes. Please read this policy carefully before placing an order.
Shipping Policy
1. Order Processing
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Orders are processed within [Insert Number, e.g., 1–2] business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
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We offer the following shipping options:
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Standard Shipping: [Insert Estimated Delivery Time, e.g., 5–7 business days]
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Expedited Shipping: [Insert Estimated Delivery Time, e.g., 2–3 business days]
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International Shipping: Delivery times vary based on destination.
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3. Shipping Costs
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Shipping costs are calculated at checkout based on the shipping address, package weight, and selected shipping method.
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Free shipping may be available for orders over [Insert Amount, e.g., $50]. Check our website for current promotions.
4. Delivery
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Once your order is shipped, you will receive a confirmation email with a tracking number.
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Memory Tray is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances (e.g., natural disasters, customs delays).
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Risk of loss or damage to products transfers to the customer upon delivery.
5. International Shipping
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International customers are responsible for any customs duties, taxes, or import fees.
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Delivery times may vary depending on the destination country and customs processing.
Return Policy
1. Eligibility for Returns
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Memory Tray accepts returns within [Insert Number, e.g., 30] days of delivery if the product is unused, undamaged, and in its original packaging.
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To be eligible for a return, you must provide proof of purchase (e.g., order number or receipt).
2. How to Initiate a Return
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To initiate a return, contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order details and reason for return.
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Once your return request is approved, you will receive instructions on how to return the product.
3. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping method to ensure the returned product reaches us.
4. Refunds
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Refunds will be issued to the original payment method once the returned product is received and inspected.
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Please allow [Insert Number, e.g., 5–7] business days for the refund to be processed after we receive the returned product.
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Shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
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If you need to exchange a product, please contact our customer service team. Exchanges are subject to product availability.
6. Damaged or Defective Products
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If you receive a damaged or defective product, contact us within [Insert Number, e.g., 7] days of delivery.
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We will provide a prepaid return label and either replace the product or issue a full refund, including shipping costs.
